Terms and Conditions

Our Terms and Conditions are below:

These Terms and Conditions are issued by BSTD ENTERPRISES LTD trading as “Bramley & Stone”.

The quotation provided is valid for three months, after which Bramley & Stone reserve the right of withdrawal or amendment, including but not limited to price increases.
If the recipient of this report and/or plan is receiving it free of charge, it remains the property of Bramley & Stone. We reserve the right to reproduce this same report to any other third party.
The quotation does not include removal of furniture, flooring, fixings, or units unless otherwise stated. Additional charges may apply if these services are carried out by Bramley & Stone.
Reports are based on visible evidence in accessible areas only. Further investigation will not be carried out without the Client’s permission or presence on site.
Deviations from the initial report may be necessary once works have commenced. In such cases, the Client will be informed and no additional works will be undertaken without prior agreement.
No liability will be accepted if the Client instructs a third party to work off reports or plans provided by Bramley & Stone.

Retention of Title: Ownership of all materials, systems, and units installed remains with Bramley & Stone until full payment has been received.
Guarantees will only be issued once full payment is made. Only one copy of any guarantee is issued and cannot be re-issued. If the guarantee is needed in future, the original electronic copy with the report must be referenced. A re-visit charge will apply under guarantee conditions.
Payment is due within 2 working days of the invoice being received. Payments not received by the due date will be deemed late.
Payment must be made via direct bank transfer (BACS, CHAPS, or Faster Payments) unless otherwise agreed in advance.
We reserve the right to claim interest (8% above Bank of England base rate) and compensation for debt recovery costs under the Late Payment legislation if payment is not made as agreed.
An administration fee of £40 + VAT (£48) may be charged for any payment reminder letters.

The Client must ensure access to a 240V mains power supply (or 110V on construction sites) and running water. If unavailable, Bramley & Stone may charge for generators and water supply.
If our operatives attend on the agreed date but are unable to begin due to the site/property not being ready, an abortive fee of £250 + VAT (£300) will be charged.
After works, carpet gripper rods may need replacement and carpets re-stretched by the Client’s carpet fitter.
Radiators and plumbing in the work area must be removed/replaced by the Client’s own plumber. Bramley & Stone accepts no liability for leaks or damage if we remove these.
Electrical sockets or faceplates in work areas must be removed/replaced by the Client’s electrician.
The Client is responsible for removing carpets and floor coverings unless stated otherwise.
The Client agrees to carry out all recommendations from the survey in a timely manner. Bramley & Stone accepts no liability for damage or loss caused by failure to follow recommendations.
Attention is drawn to the Party Wall Act 1996. If work on a party wall is required, the Client must notify the adjoining owner before works commence. Instructing us confirms compliance with this Act.
The Client must notify us as soon as reasonably possible of any issues or defects with the completed work.

Bramley & Stone will commence work on the agreed date and time, except in cases of Force Majeure (events outside of our control, e.g., natural disasters, pandemics, military conflicts).
Our operatives will work with care and structure to complete the required works in accordance with the report and your instructions.
While we aim to keep noise and disruption to a minimum, this cannot be guaranteed.
All products and materials used will be fit for purpose and in satisfactory condition.
We will issue guarantees for applicable works only after all terms of this agreement are fulfilled.

If the Client is a private consumer (not a business), this agreement is subject to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Where works are scheduled within 14 days, cancellation will result in the deposit being non-refundable due to provisioning of time and materials.
Cancellations more than 14 days in advance may be accepted only if made within the initial 14-day cooling-off period.
This contract excludes any consequential losses (e.g. loss of use, rent, redecoration costs).

Damp proof membranes may alter wall depth and affect coving, skirting, and radiators. Bramley & Stone may charge for replacement unless we caused the issue.
Bramley & Stone accepts no responsibility for damage to electrical cables or pipework embedded in plasterwork rather than brickwork.
Additional costs may be incurred if recommended works are not carried out.
Treatments are carried out at the Client’s own risk. While utmost care is taken, we cannot prevent potential discolouration, decoration fading, or damage to fragile brickwork.
Drying plaster may cause condensation or minor surface cracks.
Dehumidifiers or excess heating should not be used for 2 weeks post-works to allow natural curing.
Redecoration should be delayed at least 1 month after remedial plasterwork. Start with watered-down mist coat before full emulsion.
Extra charges may apply for thick render (over 18mm), modern cement-based render, or collapsing brickwork.
Powdery surface residue on drying plaster is normal and can be wiped away.
Bramley & Stone is not responsible for any damaged floorboards during lifting.
Residual dust after plasterwork is to be cleaned up by the Client.